Terms of use and sale

Updated 29 October 2026

Thank you for driving with Copeel. These terms are short on purpose; please read them once, they matter.

Who we are and what these terms cover

Copeel is published by COPEEL, SASU with a share capital of €1,000, registered with the Paris Trade and Companies Register under number 130 254 709, 66 avenue des Champs-Élysées, 75008 Paris, France ("Copeel", "we"). These terms apply to the Copeel app on every device it runs on, to the website copeel.com and to any other Copeel service that refers to them (together, "the Service").

By creating an account or using the Service you accept these terms. Our privacy policy explains how we handle your data and forms part of these terms.

Updates

Copeel evolves with regular updates.

• Features may change or be removed between versions. Screens that present a feature still in development are marked as such in the app and may show sample data.
• When our API changes, older versions of the app are retired; you are then asked to update from your app store.
• We may need to migrate data as the Service evolves. We do our best to warn you in advance and to preserve your history, but we cannot promise it.
• Any feedback you send us may be used to improve Copeel without any obligation to you.

Your account

• You need an account, created with Sign in with Apple or with an e-mail address and a password. The same account works in the app and on copeel.com. Keep your credentials to yourself and tell us if you suspect misuse.
• You must be at least 18 years old.
• One person, one account. You are responsible for what happens under it.
• You can stop using Copeel and delete your account at any time from the app (Profile › Privacy & Security › Delete Account), or by writing to contact@copeel.com from your account's address. Deleting your account does not cancel a subscription: cancel one billed by an app store from your store account, and one bought on copeel.com from your account page there, before deleting.

Linking your Tesla

• You may only link a vehicle you own or are authorised to use. Linking someone else's car without their agreement is prohibited.
• Linking goes through Tesla's official Fleet API: you sign in on Tesla's page, authorise Copeel for the scopes shown, and install a virtual key from the Tesla app. Your Tesla password never goes through Copeel.
• Copeel reads your car's data to build your history and sends a command to the car (for instance locking the doors or changing the charge limit) only when you trigger it yourself, including when Copeel Intelligence suggests it. You remain responsible for the vehicle and for any command you send.
• You can stop everything at any time by unlinking the vehicle in the app, removing the virtual key from the car or revoking Copeel in your Tesla account.
• Tesla's terms apply to your Tesla account and vehicle. We do not control Tesla's API, its availability, its rate limits or the data it exposes, and we may throttle or pause data collection when Tesla requires it.

Price and subscription

• The app is unlocked by one subscription, sold as an auto-renewing in-app purchase through the app store you downloaded Copeel from, or on copeel.com (see the next section). Current prices are on the subscription page; the price and the billing period are always shown before you buy.
• On the App Store, subscriptions are billed to your Apple Account, renew automatically unless cancelled at least 24 hours before the end of the current period, and are managed and cancelled from your Apple Account settings. Refunds are handled by Apple under its own terms.
• In the app, when a free trial is offered, nothing is charged during the trial; it converts to the paid subscription at its end unless cancelled at least 24 hours before.
• We may change prices for future periods with reasonable notice; a change never applies to a period you have already paid for.

Subscribing on copeel.com

This section applies to subscriptions bought on our website. It completes the previous one.

• Seller and payment. Payments on copeel.com are handled by Stripe, which acts as the merchant of record (reseller) for these sales: Stripe collects the payment and the applicable taxes and issues your receipts and invoices. COPEEL provides the Service. Stripe's own terms, shown at checkout, also apply to the payment.
• Plans and prices. Plans differ by billing period (monthly or yearly) and by the number of vehicles (one to five). Prices are shown in your country’s currency, with taxes included or, in some countries, added at checkout, on the subscription page and again on the payment page before you pay.
• Free trial. New subscribers, meaning accounts that have never held a Copeel subscription on the website or in an app store, get a 7-day free trial. Nothing is charged during the trial. Unless you cancel before it ends, the subscription then starts and its first period is charged.
• Promotions. A partner promo code gives a reduced price for a limited number of periods, shown before you pay (for example the first year, or the first three months). The regular price applies after that. A code may be withdrawn for new subscriptions at any time, has no cash value and cannot be combined with another code.
• Automatic renewal. The subscription renews automatically at the end of each period, at the regular price in force, until you cancel.
• Cancellation. You can cancel at any time from your account on copeel.com (Account → Manage subscription). Cancellation takes effect at the end of the current period: you keep access until then and are not charged again. The same page lets you change plan, update your payment method and download your invoices.
• Right of withdrawal. As a consumer you may withdraw within 14 days of subscribing, without giving any reason. Copeel is a digital service that starts at once, at your request, when you subscribe. If you withdraw during the free trial, you owe nothing. If you withdraw after a payment, still within the 14 days, we refund it minus an amount in proportion to the service provided until you told us. To withdraw, write to contact@copeel.com from your account's address, for instance: "I withdraw from my Copeel subscription bought on [date]." Refunds go back to your original payment method within 14 days of your message.
• One subscription per account. An account holds a single subscription. If yours was bought in an app store, keep managing it there: the website will not sell you a second one.

Acceptable use

You agree not to:

• use Copeel with a vehicle you are not authorised to access;
• reverse-engineer, decompile or tamper with the app, or use the Copeel API outside the app;
• probe, overload or disrupt the Service or Tesla's services through Copeel;
• use the Service for anything unlawful, including tracking a person without their knowledge;
• share your account or resell access to the Service.

We may suspend or close an account that breaks these rules.

Your data

Your data stays yours. You grant us the right to store and process it only as needed to provide the Service, as described in the privacy policy. You can export your data, unlink a vehicle, delete items, and delete your account, which erases your data.

Intellectual property

The Copeel app, website, name, logo and designs belong to COPEEL. We grant you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control. When you download the app from an app store, that store's licence terms also apply; on the App Store, Apple's standard licence agreement. Tesla, Model 3, Model Y, Model S, Model X and Cybertruck are trademarks of Tesla, Inc. Copeel is an independent app and is not affiliated with, endorsed by or sponsored by Tesla.

Availability, changes and end of the service

We work to keep Copeel running, but we cannot guarantee uninterrupted availability. We may change, suspend or discontinue features or the Service, and give reasonable notice for anything that affects your paid subscription. If we end the Service, you can first obtain a copy of your data, which is then deleted as described in the privacy policy.

Warranties and disclaimers

• Copeel is provided as is.
• Copeel Intelligence answers are produced by artificial intelligence: they may be inaccurate or incomplete. Check any important information before relying on it.
• Data comes from your car through Tesla; it may be delayed, incomplete or inaccurate, and Copeel may misinterpret it. Range, costs, efficiency and idle-drain figures are estimates.
• Copeel is not a safety system and does not replace the Tesla app or the car's own alerts. Never use Copeel while driving.
• To the extent permitted by law, we make no other warranty, express or implied.

Liability

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud, and nothing limits the statutory rights you have as a consumer, including the statutory guarantees of the French Consumer Code.

Subject to that, we are not liable for indirect losses, loss of data caused by Tesla or Apple services, or damage resulting from a command you sent to the car. Our total liability for any claim is limited to the amount you paid for the Service in the twelve months before the claim.

Governing law and disputes

These terms are governed by French law. If you live in another European Union country, you also keep the protection of the mandatory consumer rules of that country.

If you have a complaint, write to us first; most issues are solved in a couple of e-mails. As a consumer you may also turn, free of charge, to a consumer mediator. Otherwise, disputes go to the competent French courts; if you are a consumer living in another European Union country, you may also bring proceedings in the courts of your country.

Changes to these terms

We may update these terms, for example when a new service or a new version of the app opens. The date at the top tells you when they last changed; for material changes we notify you in the app or by e-mail before they apply. If you keep using Copeel after that date, the new terms apply.

Contact

COPEEL, publisher of Copeel — contact@copeel.com for legal matters, support@copeel.com for everything else.