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Security

Trust isn’t optional.

Your Tesla belongs to you. So does your data. Here are the measures we take to protect your information and respect your privacy.

Updated November 14, 2026

Your Tesla account

You’re the one who opens the door.

  • Sign in at Tesla

    You sign in on Tesla’s official page. Your password never goes through Copeel.

  • You choose the access

    Box by box, on Tesla’s page. You can remove it at any time from your Tesla account, without going through us.

  • Your connection is protected

    Tesla gives Copeel a code that lets it use the access you chose. Copeel stores this code with AES-256 encryption.

Commands

You stay in control.

  • Only when you ask

    No command is sent to your car without your permission.

  • A limited list

    No command lets anyone start or drive your car.

  • Checked by your car

    If your Tesla uses a virtual key, it checks that each command really comes from Copeel.

  • Remote commands

    Copeel checks that the car is linked to your account and that you have allowed this action.

  • Bluetooth key

    Nearby, your iPhone uses its Bluetooth key to control your car without going through Copeel’s servers.

Your data

You stay in charge of your data.

  • Your data belongs to you

    Your car’s data stays tied to your account. If you sell it, the new owner has no access to it.

  • Export your data

    You can download a copy of your data without having to contact us.

  • Delete your data

    You delete your account and your data whenever you want, without having to contact us.

Hosting and protection

How we protect your data.

  • Servers in Europe

    Our servers are in Europe. Some providers process data outside the EU. Learn more.

  • Private access to the servers

    Access to our databases and to server administration goes through a private network.

  • Two-factor authentication

    Our team uses two-factor authentication on every critical tool.

  • Our backups

    Our backups are stored in Europe and encrypted. Without the encryption key, their content can’t be read.

  • Secure payments

    Subscriptions go through Apple’s App Store or Stripe’s payment page. Your card number never goes through Copeel.

  • Encrypted exchanges

    Exchanges between Copeel and our servers are encrypted to protect your data while it travels.

  • Copeel Intelligence

    Your questions are processed in Europe and your conversations aren’t used to train the AI. To answer you, it receives the information it needs, such as your trips and charges. Places are given as a city or a name like “Home”, without GPS coordinates. Your name, your e-mail and the VIN are left out, unless you type them yourself in a question or a place name.

In the app

Your iPhone does its part.

  • Sign in with Apple

    Your account can rely on your Apple Account, protected by its two-factor authentication.

  • Face ID and Touch ID

    Protect opening Copeel with Face ID, Touch ID or your iPhone passcode.

  • Signing out

    When you sign out, Copeel erases the temporary data stored on your iPhone.

  • No ads

    Copeel shows no ads and doesn’t ask for permission to track you for advertising.

  • Measurements without you

    Our usage statistics and crash reports contain no name, e-mail, VIN or location. Crash reports can be turned off.

At Copeel

How we use your data.

  • No dashboard

    Your data can’t be viewed from our internal tools. Any access requires technical work.

  • Limited access

    Only the people who need it for their work are allowed to access your data.

  • Never sold

    Your data is used to show you your car: no reselling, no advertising.

You cut off access whenever you want.

You can remove Copeel’s access to your car at any time, without having to contact us.

What we don’t claim.

No service is flawless, and we won’t tell you otherwise. So we look for our own weaknesses, regularly, and we fix them.

Last review: November 2026

Found a vulnerability?

Write to us with the problem and how to reproduce it. We reply within 5 business days, and keep you posted on the fix.

Write to the security team

security@copeel.com

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