Browse topics
- Getting started Create your account, connect your Tesla and find your way around the app. 7 articles
- Your vehicles Virtual key, several cars, the link to your Tesla account. 11 articles
- Trips, charges and costs Your data, what it costs, your reports and exporting your history. 13 articles
- Integrations Import your TeslaMate, Tessie or TeslaFi history, or restore a Copeel export. 7 articles
- Commands and Bluetooth key Control your car remotely, or up close with no network. 9 articles
- Apple Watch, widgets and Siri Copeel on your wrist, on your Home Screen and by voice. 5 articles
- Notifications Choose your alerts and understand the ones you get. 3 articles
- Copeel Intelligence Ask questions about your car, privately. 3 articles
- Subscription Plans, free trial, changes, cancellation and refunds. 11 articles
- Account and privacy Signing in, security, your data and deleting your account. 12 articles
- Troubleshooting Error messages, what they mean and how to fix them. 14 articles
Frequently asked questions
- Is Copeel made by Tesla?No: Copeel is an independent app that uses the official access Tesla opens to apps.
- Do I need to refresh the app to see my data?No: your car sends its information to Copeel by itself, and the app updates on its own.
- A trip or charge is missing: why?Often the car had no signal and will send it once it’s back online; otherwise, check the virtual key and your subscription.
- Does Copeel drain my car’s battery?No: your car sends its data by itself and goes to sleep as usual; Copeel only rarely wakes it.
- Why does my car lose range while parked?A Tesla uses some energy whenever it stays awake: Sentry Mode, climate, cold, or an app that wakes it.
- Can I get my trips from before Copeel?Tesla doesn’t share past history, but you can import yours from TeslaMate, Tessie or TeslaFi.
- Where did I subscribe?In the app (with your Apple Account) or on copeel.com: that’s where you manage it.
- Is it safe to connect my car to Copeel?Yes: Copeel only acts when you ask, never sees your Tesla password, and none of its commands lets anyone drive.
Can’t find your answer?
In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.
Contact support