“Your car is asleep and couldn’t be reached”

The car didn’t answer in time, often for lack of signal (underground parking garage, dead zone). Try again in a moment.

To act with no network, add the Bluetooth key: it works as soon as you’re next to the car.

Can’t find your answer?

In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.

Contact support

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