Subscription
Plans, free trial, changes, cancellation and refunds.
- Subscription plansThe price depends on how many vehicles you track, from 1 to 5, paid monthly or yearly, with every feature included.
- Does one subscription cover several cars?Yes: each plan covers a number of vehicles, from 1 to 5, which you can change later.
- How does the free trial work?It lasts 7 days and is for new subscribers.
- Where did I subscribe?In the app (with your Apple Account) or on copeel.com: that’s where you manage it.
- Change your planIn Profile › My Profile › Subscription, tap Change Plan: more vehicles right away, fewer at renewal.
- Cancel your subscriptionIn the app or iPhone Settings, or on copeel.com, depending on where you subscribed.
- Where do I enter a promo code?A partner offer applies itself on its own page; a code you received for the app goes in Redeem Code.
- Restore your purchasesSign in to the same Copeel account, then tap Restore Purchases in Profile › My Profile › Subscription.
- What happens when my subscription ends?Your history stays available; tracking resumes as soon as you subscribe again.
- How do I get a refund?Apple refunds purchases made in the app; we refund those made on copeel.com.
- Payment problemUpdate your payment method in your Apple Account: Apple then retries renewing the subscription on its own.
Can’t find your answer?
In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.
Contact support