Trips, charges and costs

Your data, what it costs, your reports and exporting your history.

Do I need to refresh the app to see my data?No: your car sends its information to Copeel by itself, and the app updates on its own.
A trip or charge is missing: why?Often the car had no signal and will send it once it’s back online; otherwise, check the virtual key and your subscription.
Does Copeel drain my car’s battery?No: your car sends its data by itself and goes to sleep as usual; Copeel only rarely wakes it.
Why does my car lose range while parked?A Tesla uses some energy whenever it stays awake: Sentry Mode, climate, cold, or an app that wakes it.
Set up your electricity costsIn Profile › Electricity Costs, create a plan with its tariff and places: the charges that end there get a price.
The Tempo option (France)A Tempo plan prices each charge by the day’s colour, and alerts you the day before white and red days.
How a charge’s cost is worked outCopeel uses the price you entered, otherwise the Tesla invoice, otherwise an imported price, otherwise the place’s electricity plan.
Enter or correct a charge’s priceIn the charge’s Cost section, enter what you paid, as a total, per kWh or per hour, or mark it as free.
How a trip’s cost is worked outEach kWh used costs the price of the charges that filled the battery, in proportion to their kWh.
Find your Supercharger invoicesThey’re in Profile › Charge Invoices, with the breakdown of fees and the PDF of each Tesla invoice.
Organize with tagsCreate your tags in Profile › My Tags, then add them from the menu of a trip, a charge or a parking session.
Create an activity report (PDF and CSV)In Profile › Activity Reports, choose the period and the content: you get a PDF and CSV files.
Export all your dataIn Profile › Settings › Privacy & Security › Export My Data: a link to the archive is sent to you by e-mail.

Can’t find your answer?

In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.

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