Account and privacy
Signing in, security, your data and deleting your account.
- Reset your passwordOn the sign-in screen, tap Forgot password? and open the link you get by e-mail to choose a new one.
- Change your passwordIn Profile › My Profile › Change Password, tap Send Link, then choose it from the e-mail you receive.
- Lock Copeel with Face IDTurn on Face ID in Profile › Settings › Privacy & Security, then choose when Copeel asks for it again.
- Can’t sign inCheck your e-mail and password, or try Apple if you signed up with it: each sign-in message and what to do.
- “Your session has expired”Sign in again: nothing is lost.
- Is it safe to connect my car to Copeel?Yes: Copeel only acts when you ask, never sees your Tesla password, and none of its commands lets anyone drive.
- Your data and your privacyIt’s only used to show you your car: never sold or used for advertising, and visible only to you.
- Where do I find my account ID?In Profile › My Profile: tap Copy Account ID, then paste it into your message to support.
- Delete your accountIn Profile › My Profile › Delete Account; cancel a subscription bought in the app first, as deleting doesn’t cancel it.
- Does deleting my account cancel my subscription?Only if you subscribed on copeel.com. If you subscribed in the app, cancel it first in iPhone Settings.
- Contact supportIn Profile › Settings › Support › Contact Support, or at support@copeel.com: we usually reply within a few hours.
- Report a bugIn Contact Support, say what you were doing, what happened and what you expected, with a screenshot if you can.
Can’t find your answer?
In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.
Contact support