Your vehicles
Virtual key, several cars, the link to your Tesla account.
- The Copeel virtual keyIt lets Copeel receive your Tesla’s data and send it commands; you add it from the Tesla app.
- Add another vehicleIn Profile › My Vehicles, tap Add a vehicle: your plan sets how many cars Copeel can track.
- Rename or hide a vehicleIn Profile › My Vehicles, tap the car to change its name or plate, or to hide a former vehicle.
- Unlink a vehicleIn Profile › My Vehicles, tap the car, then Unlink Vehicle: tracking stops and its history is kept.
- Delete a vehicleIn Profile › My Vehicles, tap the car, then Delete Vehicle: the car and all its data are erased for good.
- Can two Copeel accounts follow the same car?No: a car is tracked by only one Copeel account at a time.
- “Linked to another account”The car is already tracked by another Copeel account: unlink it from that account, then add it from yours.
- “The virtual key isn’t paired with your car yet”The Copeel key is no longer in the car: unlink the car, then add it again to create the key again.
- “One more authorization”A box was missing on Tesla’s authorization page: tap Authorize on Tesla and keep every box ticked.
- Reconnect your Tesla accountTap Reconnect in the banner, then sign in on Tesla’s page: your data and history are kept.
- Your data has stopped updatingCheck, in this order, the car’s signal, the virtual key, the link to your Tesla account and your subscription.
Can’t find your answer?
In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.
Contact support