Troubleshooting
Error messages, what they mean and how to fix them.
- “Linked to another account”The car is already tracked by another Copeel account: unlink it from that account, then add it from yours.
- “The virtual key isn’t paired with your car yet”The Copeel key is no longer in the car: unlink the car, then add it again to create the key again.
- “One more authorization”A box was missing on Tesla’s authorization page: tap Authorize on Tesla and keep every box ticked.
- Reconnect your Tesla accountTap Reconnect in the banner, then sign in on Tesla’s page: your data and history are kept.
- Your data has stopped updatingCheck, in this order, the car’s signal, the virtual key, the link to your Tesla account and your subscription.
- An import doesn’t go throughMost often, the file isn’t the one expected or it was unzipped: each import message and what to do.
- “Your car is asleep and couldn’t be reached”The car didn’t answer in time, often for lack of signal: try again in a moment, or use the Bluetooth key.
- “Your car turned down the command”The car got the command but can’t carry it out in its current state: check it, then try again.
- “Too many commands sent”Too many commands were sent in a short time: wait a few minutes before trying again.
- The Bluetooth key doesn’t workMost often, Bluetooth is off or the car is out of range: each Bluetooth key message and what to do.
- You don’t get notificationsCheck that your iPhone allows Copeel’s notifications, that no Focus blocks them and that the alert is on.
- Payment problemUpdate your payment method in your Apple Account: Apple then retries renewing the subscription on its own.
- Can’t sign inCheck your e-mail and password, or try Apple if you signed up with it: each sign-in message and what to do.
- “Your session has expired”Sign in again: nothing is lost.
Can’t find your answer?
In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.
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