When does my first data arrive?

Right after adding your car, Home shows “Waiting for First Data”. It shows up as soon as the car sends it. If the car is asleep, the app says so: its data will arrive as soon as it wakes up.

If the app shows “Your Car Isn’t Sending Data”, add the car again from Profile › My Vehicles to restart its setup.

Trips, charges and parking sessions then appear as you use the car. Some charts need time: range at 100%, for instance, is worked out as you charge.

Can’t find your answer?

In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.

Contact support

Language