An import doesn’t go through

“This file isn’t a … export”

The file you chose isn’t the one expected, or it was unzipped. Choose the original file, as is:

• TeslaMate: the teslamate.bck backup compressed as .gz or .bz2 (an uncompressed backup isn’t accepted);
• Tessie: the .zip downloaded from Tessie’s e-mail;
• TeslaFi: TeslaFiData.csv.gz;
• Copeel: the .zip downloaded from Copeel’s e-mail.

“This file is too large”

Depending on the source, the message says “This history…”, “This backup…” or “This export is too large” instead. Copeel accepts up to 500 MB for TeslaMate (compressed backup) and Copeel exports, and 150 MB for Tessie and TeslaFi. For Tessie, export a shorter period; for TeslaMate, compress the backup with bzip2 rather than gzip: it will be smaller.

“This file couldn’t be read”

The file you chose couldn’t be opened. Choose it again, or download it again from its source.

“Sending the file was interrupted”

Choose the file again to start over.

“Import expired”

No period was chosen within 24 hours, so the file was deleted. Choose it again to pick up where you left off (with a TeslaFi account, import again).

“An import of this car is already under way”

Wait for the current import to finish: you’ll get a notification.

“The import couldn’t start”

The period wasn’t accepted, or the import was no longer waiting for one. Go back to the import’s page to see where it stands, then try again.

“Too many attempts”

Try again in a few minutes.

“Import failed”

The message under the title gives the reason:

• “This export seems to come from another car”: the file’s mileage is higher than your car’s. Check that the export comes from this car.
• “The car was removed from your account during the import.”: connect it again, then start the import again.
• The format isn’t supported, or the file is incomplete: download a new export from the source and import it as is.
• Too large once unzipped (Tessie): export a shorter period.
• “Something went wrong during the import. Try again later.”: try again a little later.

TeslaFi

• “Incorrect username or password”: check them on teslafi.com, or use the Files tab instead. See Import from TeslaFi.
• “TeslaFi isn’t responding”: try again later, or use the Files tab instead.
• “This TeslaFi account holds no data”: check that you’re signing in to the right TeslaFi account.
• “Your TeslaFi subscription has expired”: TeslaFi then blocks its exports. Reactivate it for the import, or use files downloaded before it expired.

TeslaFi charging prices

• “This isn’t TeslaFi’s Charges file”: export TeslaFi’s Charges tab as CSV. The history export (TeslaFiData.csv.gz) goes in step 1. History.
• “The file is over 10 MB”: export a shorter period from TeslaFi’s Charges tab.
• “Choose the currency of the costs”: TeslaFi doesn’t say which currency its costs are in. Choose it under Currency, then tap Import the Prices.
• After an account import, a line may say the prices couldn’t be retrieved (subscription expired, unknown currency, prices not provided). Then import TeslaFi’s Charges file from the Files tab.

Still stuck? Write to us with the source and the message shown.