“The virtual key isn’t paired with your car yet”
The car doesn’t know the Copeel key: it was most likely removed from the car’s screen, under Controls › Locks. Without it, Copeel can neither receive the car’s data nor send it commands.
The key is created while adding a vehicle, which only offers it for a car that isn’t being tracked. To create it again:
- Open Profile › My Vehicles, tap the car, then Unlink Vehicle and confirm. Its history is kept.
- Tap Add a vehicle, then Continue once you’re connected to Tesla.
- Tick the car: it shows “Virtual key to create”. Tap Continue.
- Tap Create key and confirm in the Tesla app.
- Tap Start Tracking, then Done.
The car is tracked again, with its history. See also The Copeel virtual key.