Your data has stopped updating
Check, in this order:
- The car has a signal. Underground or in a dead zone, it may stay offline: it resumes sending its data as soon as it’s back online.
- The virtual key is still there. In the car, Controls › Locks: the Copeel key must be listed. Otherwise, see The Copeel virtual key.
- The Tesla account is connected. If the app asks you to reconnect it, see Reconnect your Tesla account.
- The subscription is active. See Profile › My Profile › Subscription.
Is the vehicle “History Only”? It gets no new data: it was unlinked, or your plan no longer covers it.
If all is fine, contact support and say since when the data has been frozen.