A trip or charge is missing: why?

• The car had no signal (underground parking garage, dead zone): it sends its data as soon as it’s back online. Give it a moment, the trip or charge will show up.
• All your data is frozen: the virtual key or the Tesla access may have been removed. See Your data has stopped updating.
• Your subscription ended: new data is no longer recorded. See What happens when my subscription ends?.
• The trip is from before Copeel: see Can I get my trips from before Copeel?.

Still nothing? Write to us with the date and time of the trip or charge.