Payment problem

If Apple can’t renew your subscription, Profile › My Profile › Subscription shows “Billing problem: update your payment method.” at the top.

Tap it to open your Apple Account’s payment page, or go to iPhone Settings › your name › Payment & Shipping. Once your payment method is updated, Apple retries on its own.

Can’t find your answer?

In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.

Contact support

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