You don’t get notifications

Check, in this order:

  1. iPhone Settings › Notifications › Copeel: notifications are allowed. If they’re off, Profile › Notifications says so at the top of the screen, with a Turn On Notifications button.
  2. No Focus blocks Copeel.
  3. In Profile › Notifications, the alert you want is on.
  4. For parking alerts, the place isn’t left out: for Car left unplugged, the address is checked in Addresses (or Everywhere is chosen); for Car left unlocked, it isn’t one of the Ignored Addresses. See Choose the addresses for parking alerts.
  5. The car is sending its data: see Your data has stopped updating.

If everything is fine, write to us.

Can’t find your answer?

In the app, write to us from Profile › Settings › Support: we usually reply within a few hours. Or use our form.

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